Frequently asked questions

Everything you need to know about credit card installment plans

What is the difference between an extended warranty and a replacement plus?

Extended warranty programs generally cover only manufacturer defects.

Replace Plus allows you to replace your device for any reason in your area.

What happens if I peel off the warranty sticker from my device?

Please do not peel off the warranty sticker, as the warranty will be completely void once the warranty sticker is removed.

For warranty claims, how long does it generally take to repair a device?

All warranty claims typically take up to 14 business days from the date we receive the device, depending on the severity of the problem.

For Replace Plus claims, how long does it typically take to receive a replaced device?

All replacement claims typically take up to 14 business days from the date we receive your device.

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