Frequently Asked Questions

Everything you need to know about credit card installment plans

What is the difference between extended warranty and replacement plus?

Generally, extended warranty programs only cover defects from the manufacturer.

Replace Plus allows you to change your device for any reason in your area.

What will happen if I remove the warranty sticker from the device?

Please do not remove the warranty sticker, as the warranty will be completely voided if the warranty sticker is removed.

How long does it usually take to repair the equipment for warranty claims?

Generally, all warranty claims will take up to 14 business days from the date we receive the device, and it depends on the severity of the issue.

How long does it generally take to receive the replaced device for a Replace Plus claim?

Generally, all product exchange requests will take up to 14 business days from the date we receive your equipment.

Can't find the answer you're looking for? Please contact our friendly team.

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