Frequently Asked Questions

Everything you need to know about credit card installment plans

What is the difference between extended warranty and replacement plus?

Generally, extended warranty programs typically cover only manufacturer defects.

Replace Plus allows you to exchange your device for any reason within your area

What happens if I remove the warranty sticker from the device?

Please do not remove the warranty sticker as the warranty will be completely void if the warranty sticker is removed.

How long does it generally take to repair the equipment for warranty claims?

Generally, all warranty claims take up to 14 business days from the date we receive the device and depend on the severity of the issue.

How long does it generally take to receive the replaced device for a Replace Plus claim?

Generally, the claim for a full product exchange takes up to 14 business days from the date we receive your device.

Can't find the answer you're looking for? Please contact our friendly team.

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