Receive repair or replacement (if repair is not possible) free of charge
No shipping fees required
Fast and easy service
What does it cover?
Exclusions
- Damage from all types of accidents
- Damage from liquids and moisture
- Damage from software modification, jailbreaking
- Damage from third-party
Claim Procedure
Email to support-th@compasia.com and claims regarding insurance (along with providing the order number or images/videos as evidence)
- We will prepare to collect your device for IMEI inspection and diagnosis
- When we receive your confirmation, we will proceed to repair your device.
- We will contact you to retrieve the equipment via email.
Extended Warranty Terms and Conditions
Frequently Asked Questions
Everything You Need to Know About Extended Warranty Programs
By default, all devices purchased from us come with a standard 1-month warranty from the date of purchase. Additionally, we offer extended warranty options on the checkout page of our website as follows:
* 6-month warranty (5 months + 1 month standard warranty)
* 12-month warranty (11 months + 1 month standard warranty)
We will proceed as follows:
- We will arrange for the equipment to be picked up from your residence at no cost.
- Repair hardware defects at no cost
- If the device cannot be repaired economically, we will replace the device with the same brand and model (refurbished to the same grade) of equivalent value.
Generally, all warranty claims take up to 14 business days from the date we receive the device and depend on the severity of the issue.
After the necessary repairs have been made, we offer a 1-month warranty only for the reported issues, such as a malfunctioning camera or screen discoloration, etc.
Do you still have any questions?
Can't find the answer you're looking for? Please contact our friendly team.