Get it repaired or replaced (if it cannot be repaired) free of charge.
No shipping fees
Get fast and easy service
What is covered?
What is not covered
- All accidental damage
- Liquid and moisture damage
- Damage from software modification, jailbreaking
- Third-party damage
Claims Process
-
Email support-th@compasia.com and file a warranty claim (with your order number or photo/video evidence).
- We will prepare your device collection for IMEI checking and diagnosis.
- Once we confirm, we will repair your device.
- We will contact you to get the device back to you via email.
Extended Warranty Terms and Conditions
Frequently asked questions
Everything you need to know about extended warranty programs
By default, all devices purchased with us come with a standard 1-month warranty from the date of purchase. We also offer longer warranty options on the checkout page of our website, as follows:
* 6 months warranty (5 months + 1 month standard warranty)
* 12 months warranty (11 months + 1 month standard warranty)
We will do the following:
- We will arrange for the equipment to be picked up from your residence free of charge.
- Repair hardware defects free of charge.
- If the equipment cannot be repaired economically, we will replace it with the same brand and model (reconditioned to the same grade) of equivalent value.
All warranty claims typically take up to 14 business days from the date we receive the device, depending on the severity of the problem.
After the necessary repairs have been made to the device, we will only provide a 1 month warranty for the reported issues such as a broken camera, discolored screen, etc.
Do you still have questions?
Can't find the answer you're looking for? Please contact our friendly team.