Frequently asked questions

We will transfer the money to your bank account (within 7 business days) after we receive your device.

1. Back up data such as contacts and important files that you want to keep.
2. Remove the SIM card and memory card before handing over the device. If found, the SIM or memory card will be destroyed to protect personal information.
3. For iPhone, remove Apple ID and password.
4. For Android, remove your Google account from your device and turn off all security locks.
5. Do not erase or reset the device before the pickup agent arrives, as the CompAsia app is required for the pickup process.

Product categories that do not require additional accessories:
- Smartphone
- Tablet

Product categories recommended for sending accessories:
- Smart watch: Charging cable

1. Must be the legal owner of the device.
2. The device must not be under contract with a network provider.
3. The device must not have a blocked signal or IMEI and must not be reported as lost or counterfeit.
4. Must be unlocked from iCloud or Google account.

Yes, we buy defective smartphones, tablets and smartwatches, with an estimated price based on the condition and defects of the device.

Yes, it can be sold.
Please contact CompAsia Customer Service for assistance and pricing estimates at bbti.support.th@compasia.com.

Yes, if you want to sell in person, you can bring your equipment to a participating partner store and trade in with a staff member right away. Please see location details here.

คลิกที่นี่ เพื่อดูรายละเอียด https://compasia.co.th/pages/trade-in-policy