Everything you need to know

Excellent grade:

There are slight signs of wear, such as minor scratches and small stains, including slight dents/dings that may occur, which are not noticeable from an arm's length distance. Screen: scratches that are barely noticeable when the screen is turned on.

Expectation: Expected to have slight signs of use, almost unnoticeable during use. Normal usage.

Good grade: Visible scratches and stains, including visible dents/stains on the body. Screen: Slight but visible scratches that are barely noticeable when you turn on the screen.

Expectation: Visible signs of use, fully functional with minor cosmetic defects, still operating normally.

Fair grade:

Visible scratches, spots that can be seen upon close inspection, possible discoloration, dents, and stains on the device. Screen: There are prominent scratches on the screen. Screen visibility is not affected.

Expectation: Clearly functional but fully operational

This is a cost-saving measure despite the aesthetic flaws.

We are an online store, so we do not have a physical storefront.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

We deliver to most locations throughout Thailand.

Pay with credit card, installment payment with credit card, debit card, QR, Mobile banking

Limited Promotion products are popular items offered at special prices and in limited quantities.

Since we do not yet have a partial payment policy, we apologize for the inconvenience.

The equipment has passed all inspection steps and is fully functional.

Purchasing second-hand equipment that has not been tested comes with the risk of malfunction. At CompAsia, our devices are tested and genuine second-hand equipment. We test to ensure that each device works 100% before selling it to you.

The contents of the package will be the phone only. We will not include accessories or the original box.

All devices are guaranteed to have battery health in the range of 80-100%. Devices will be allocated based on stock availability, so customers do not have the option to select devices with specific battery health conditions.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

You can track your order at any time by clicking this link

The normal steps and duration are as follows:
• Your order will be shipped within 1-2 business days, depending on the date you place the order.
• Once your order has been shipped, you will receive an email with a tracking link.
• The shipping company will update the tracking details, which may take 1-2 days to appear on My Account > My Orders page

Generally, it takes 1-2 business days from the date of purchase for us to process and ship your order. Delivery times may vary depending on the shipping service. However, during the holiday season, there may be some delays.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

We are very sorry to hear about that. Please provide your invoice or order number so that we can check with the delivery service. Additionally,

We will arrange for the pickup of the item to the shipping address you provided for the return. We will send replacement equipment to you as soon as possible.

After confirming your order, if you do not receive a tracking number within 1-2 business days via email or in "My Orders," please contact us at support@compasia.com with the following information:

▪ Full Name

▪ Contact Number

After confirming your order, if you do not receive a tracking number within 1-2 business days via email or in "My Orders," please contact us at support@compasia.com with the following information:

▪ Full Name

▪ Contact Number

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

You will receive the device as usual after completing the payment process.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

There will be a notification from the credit card issuing bank

We guarantee the product against defects in materials and workmanship under normal use. However, the warranty will be void if there are clear signs of physical damage and/or damage from accidents.

In addition, the warranty does not cover external wear and tear, damage from water, liquids, or any moisture, which will void your warranty.

Yes, modifying the software by jailbreaking or rooting your device will void the warranty, as it exposes the device to security risks.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

We will not provide equipment repairs. We only offer warranty service for device replacement.

We will:

- Repair hardware defects at no cost

- Exchange products with genuine second-hand products of equivalent value

Replace Plus Plan is an after-sales service for the 1-1 device exchange program offered to customers who purchase our CPO devices, allowing you to exchange your device for any reason. For more information, see the "Product Warranty" icon.

You can inquire/request services by sending an email to us at support-th@compasia.com or contact us via Line Official: @compasia

To check on your remaining device swap period, please provide us with the following information below:
* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
Kindly email the details to support@compasia.com You can inquire/request services by emailing us at support-th@compasia.com or contact us via Line Official: @compasia

- Service period of 6 months with the right to request a swap 1 time

- Service period of 12 months is eligible for 1 switch.

No hidden fees!

The total cost of membership fees and service request fees are clearly specified in the Register Plus registration form/appendix and the customer terms and conditions.

The Replace Plus plan is offered to all Thai citizens aged 18 and above who purchase CPO devices from the CompAsia E-Commerce website.

Generally, the warranty program only covers manufacturer defects.

Replace Plus allows you to exchange your CPO device for any reason in-store

Exchange equipment (+66 2 055 6659)