Everything you need to know

Excellent grade:

There are minor signs of wear, such as small scratches and slight stains, including minor dents/dings that may occur, which are not noticeable from a distance of 1 arm's length. Screen: Scratches that are barely noticeable when the screen is on.

Expectations: Minor signs of use are expected, barely noticeable during normal use.

Grade B: Visible scratches and stains, including visible dents/stains on the body. Screen: Minor but visible scratches that are hardly noticeable when the screen is on.

Expectations: There are visible signs of use, fully functional with minor cosmetic flaws, still works as usual.

Satisfactory grade:

Visible scratches, noticeable spots when inspected closely, may have discoloration, dents, and stains on the body. Screen: There are prominent scratches on the screen, but the visibility of the screen is not affected.

Expectation: Clearly usable, but fully functional.

This is a cost-saving option despite its aesthetic flaws.

We are an online store, so we do not have a physical storefront.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

We deliver to most locations throughout Thailand

Payment by credit card, installment payment by credit card, debit card, QR, Mobile banking

Limited Promotion products are items that are currently popular, offered at a special price, and available in limited quantities.

As we do not have a partial payment policy yet, we apologize for the inconvenience.

Equipment that has passed all inspection steps can be used normally.

Buying second-hand equipment that has not been tested comes with the risk of it not functioning correctly. At CompAsia, our equipment is tested and authentic second-hand devices. We test to ensure that each piece of equipment works 100% before selling it to you.

The contents of the package will be the phone only. We will not include any accessories or the original box.

We guarantee that all devices will have battery health in the range of 80-100%. Devices will be allocated based on stock availability, so customers do not have the option to choose devices with specific battery integrity.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

You can track your order at any time by clicking this link

The usual steps and timeframes are as follows:
• Your order will be shipped within 1-2 business days, depending on the date you placed the order
• Once your order has been shipped, you will receive an email with a tracking link
• The shipping company will update the tracking details, which may take 1-2 days to appear on my account > my orders

Generally, it takes 1-2 business days from the date of purchase for us to process and ship your order. Delivery times may vary depending on the shipping service. However, during the travel season, there may be some delays.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

We are very sorry to hear about that. Please provide your invoice or order number so that we can check with the shipping service. Additionally,

we will arrange for the pickup of the item to the shipping address you provided for the return. We will send a replacement device to you as soon as possible.

After confirming your order, if you do not receive a tracking number within 1-2 business days via email or in "My Orders," please contact us at support@compasia.com and provide the following information:

▪ First and Last Name

▪ Contact Number

After confirming your order, if you do not receive a tracking number within 1-2 business days via email or in "My Orders," please contact us at support@compasia.com and provide the following information:

▪ First and Last Name

▪ Contact Number

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

You will receive the device as usual after completing the payment process.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

You will receive a notification from the credit card issuing bank

We guarantee the product against defects in materials and workmanship under normal use. However, the warranty will be void if there are clear signs of physical damage and/or damage from accidents.

Additionally, the warranty does not cover wear and tear of the exterior condition of the device, water damage, liquid damage, or any moisture, which will void your warranty.

Yes, modifying the software by jailbreaking or rooting your device will void the warranty as it exposes the device to security risks.

Please contact our customer support team at support-th@compasia.com or reach us via Line Official: @compasia and provide your invoice or order number to check the status.

We will not provide equipment repair services; only warranty replacements for new devices will be available.

We will:

- Repair hardware defects at no cost

- Exchange products for genuine second-hand products of equivalent value

Replace Plus Plan is a post-sale service for the 1-1 device swap program offered to customers who purchase our CPO devices, allowing you to swap your device for any reason. For more information, please see the "Product Warranty" icon.

You can inquire/send a service request by emailing us at support-th@compasia.com or contacting us via Line Official: @compasia

To check on your remaining device swap period, please provide us with the following information below:
* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
Kindly email the details to support@compasia.com You can inquire/send a service request by emailing us at support-th@compasia.com or contact us via Line Official: @compasia

- The service period of 6 months is entitled to 1 switch request

- The service period of 12 months is entitled to 1 switch request

No hidden fees!

All costs for membership fees and service request fees are clearly stated in the registration form/appendix of Register Plus and the customer terms and conditions.

The Replace Plus plan is offered to all Thai citizens aged 18 and above who purchase CPO devices from the CompAsia E-Commerce website.

Generally, warranty programs only cover manufacturer defects.

Replace Plus allows you to exchange your CPO device for any reason on the machine.

Equipment Exchange (+66 2 055 6659)