Everything you need to know

Excellent grade:

There are slight signs of wear and tear, such as minor scratches and stains, as well as possible minor dents/dents that are not noticeable from an arm's length away. Screen: Scratches that are barely noticeable when the screen is on.

Expectations: Expect slight signs of use, barely noticeable during normal use.

Good: Visible scratches and stains, including visible dents/smudges on the body. Screen: Minor but visible scratches that are barely noticeable if you open the screen.

Expectations: Has visible signs of use, works perfectly with minor cosmetic flaws, still functions normally.

Fair grade:

Visible scratches: Spots that are visible on close inspection. Discoloration, dents, and smudges may occur on the body. Screen: There are prominent scratches on the screen. Visibility of the screen is not affected.

Expectations: Obviously usable, but not fully functional.

This is a cost saving despite the cosmetic flaws.

We are an online store, so we do not have a physical store.

Please contact our customer support team at support-th@compasia.com or contact us via Line Official: @compasia and provide your invoice or order number to check the status.

We deliver to most locations across Thailand.

Payment by credit card, installment payment by credit card, debit card, QR, Mobile banking

Limited Promotion products are products that are popular, have special prices, and are in limited quantities.

As we do not currently have a partial payment policy, we apologize for the inconvenience.

Equipment that has passed all inspections can be used normally.

Buying untested used devices comes with the risk that they may not function properly. At CompAsia, our devices are tested and are genuine used devices. We test to ensure that each device is 100% functional before selling it to you.

The contents of the package will be the phone only. We will not provide any accessories or original box.

All devices are guaranteed to have a battery health of 80-100%. Devices are allocated based on stock availability, so customers do not have the option to choose devices with a specific battery health.

Please contact our customer support team at support-th@compasia.com or contact us via Line Official: @compasia and provide your invoice or order number to check the status.

You can track your order at any time by clicking this link.

The normal steps and timeframe are as follows:
• Your order will be shipped within 1-2 business days depending on the date you place your order.
• Once your order has shipped, you will receive an email with a tracking link.
• The shipping company will update the tracking details, which may take 1-2 days to appear in your My Account > My Orders page.

It typically takes 1-2 business days from the date of purchase for us to process and ship your order. Shipping times vary depending on the delivery service, however, there may be some delays during peak seasons.

Please contact our customer support team at support-th@compasia.com or contact us via Line Official: @compasia and provide your invoice or order number to check the status.

We are very sorry to hear about that. Please provide your invoice or order number so that we can check with the delivery service. Also,

We will arrange for pickup of the product at the shipping address you provided for return. We will ship a replacement device to you as soon as possible.

After confirming your order, if you do not receive a tracking number within 1-2 business days via email or in "My Orders," please contact us at support@compasia.com with the following information:

▪ First name-Last name

▪ Contact number

After confirming your order, if you do not receive a tracking number within 1-2 business days via email or in "My Orders," please contact us at support@compasia.com with the following information:

▪ First name-Last name

▪ Contact number

Please contact our customer support team at support-th@compasia.com or contact us via Line Official: @compasia and provide your invoice or order number to check the status.

You will receive the device as usual after completing the payment.

Please contact our customer support team at support-th@compasia.com or contact us via Line Official: @compasia and provide your invoice or order number to check the status.

You will receive a notification from your credit card issuing bank.

We warrant our products against defects in materials and workmanship under normal use. However, the warranty is void if there are obvious signs of physical damage and/or accidental damage.

Additionally, the warranty does not cover wear and tear due to external factors. Any damage from water, liquids, or moisture will void your warranty.

Yes, modifying the software by jailbreaking or rooting your device will void the warranty as it will expose the device to security risks.

Please contact our customer support team at support-th@compasia.com or contact us via Line Official: @compasia and provide your invoice or order number to check the status.

We will not provide any repairs to the device. We will only use the warranty to replace the device.

We will:

- Repair hardware defects free of charge.

- Exchange the product for a genuine second-hand product of equivalent value.

The Replace Plus Plan is a 1-to-1 swap-out program offered to customers who purchase our CPO equipment, allowing you to swap out your equipment for any reason. See the "Product Warranty" icon for more information.

You can inquire/request service by sending us an email at support-th@compasia.com or contact us via Line Official: @compasia.

To check on your remaining device swap period, please provide us with the following information below:
* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
Kindly email the details to support@compasia.com. You can inquire/request service by sending an email to support-th@compasia.com or contact us via Line Official: @compasia.

- Service period of 6 months, eligible to request 1 exchange

- Service period of 12 months, eligible to request 1 switch

No hidden costs!

All charges for subscription fees and service request fees are clearly stated in the Register Plus registration form/appendix and the Customer Terms and Conditions.

This Replace Plus plan is available to all Thai citizens aged 18 and above who purchase CPO devices from the CompAsia E-Commerce website.

Warranty programs generally cover only manufacturer defects.

Replace Plus allows you to replace your CPO device for any reason on the machine.

Exchange equipment (+66 2 055 6659)