CPO (Certificate Pre-Owned) devices, also known as genuine second-hand devices. Each of our devices undergoes a 32-step testing process to ensure that all our mobile devices work 100% before being sold to you. Each device comes with a 1-month warranty. The beautiful appearance of CPO devices may have minor scratches on the body and screen that may be visible from a distance of more than 8 inches.

Blancco Test : https://www.blancco.com/

Purchasing second-hand equipment that has not been tested comes with the risk of malfunction. At CompAsia, our refurbished devices have been tested to ensure they are in working order. We test each piece of equipment to guarantee 100% functionality before selling it to you.

Excellent Grade:

Slight signs of wear, such as minor scratches and small stains, as well as minor dents/dings that may occur, which are not noticeable from a distance of 1 arm's length. Screen: Almost imperceptible scratches when the screen is on.

Expectation: Expect slight signs of use, almost imperceptible during normal use. Normal usage.

Good Grade: Visible scratches and stains, as well as visible dents/dings on the device. Screen: Slight scratches that are visible but almost imperceptible when the screen is on.

Expectation: Visible signs of use, works perfectly with minor cosmetic flaws, still functions normally.

Acceptable Grade:

Clearly visible scratches. Points that are visible upon close inspection may change color, dents, and stains on the device. Screen: Prominent scratches on the screen. Screen visibility is not affected.

Expectation: Works clearly visible, but works fully.

This is a cost-saving measure despite minor cosmetic flaws.

Guaranteed that all devices will have battery health between 80-100%. Devices will be allocated based on availability in stock, so customers do not have the option to choose devices with specific battery health.

We source our products globally from various countries. Products will be allocated to customers randomly depending on stock availability. Therefore, customers do not have the option to choose a set from a specific country/region.

Yes! All devices are covered for a period of one (1) month from the date of purchase. Additionally, there is an option to purchase extended or Plus warranty coverage for 6/12 months *depending on the device model.

We only provide repair services for items purchased from us. Warranty is valid only if the device is still in working condition.

We only provide cables that are compatible with our devices. This cable is not guaranteed. All mobile devices will come with a charging cable from us.

Yes, you can do it

You can check here /pages/buy-or-sell-your-device

To check the price of your phone immediately. If you agree to the price and want to sell the phone, our staff will come to pick up the phone and pay you cash on the spot.

The email will be sent when your order has been dispatched. You can check your email or visit our website to check the status with your registered email account.

Please note: If you do not receive a confirmation email from us, please check your spam/junk folder.

We deliver to most locations throughout Thailand

Generally, it takes 1-2 business days to process and ship your order from the date of purchase. The delivery time may vary depending on the shipping service. However, there may be delays during peak holiday seasons.

Please contact our customer support team at support-th@compasia.com or contact us via Line Official: @compasia and provide your invoice or order number for status checking

We are deeply sorry to hear about this. Please provide your invoice or order number so that we can check with the delivery service. Additionally, we will arrange for the return of the product to the delivery address you provided. We will send a replacement item to you as soon as possible.

We are deeply sorry to hear about this. Please provide your invoice or order number for us to check your order. We apologize for the mistake and we will investigate this. We will send the correct item as soon as possible.

Sorry, we only deliver within Thailand

The email will be sent when your order has been dispatched. You can check your email or visit our website to check the status with your registered email account.

Please note: If you do not receive a confirmation email from us, please check your spam/junk folder.

We guarantee our products against material and manufacturing defects under normal usage. However, the warranty will be void if there are clear signs of physical damage and/or damage from accidents.

Furthermore, the warranty does not cover external cosmetic damage, damage from water, liquids, or any moisture, which will render your warranty void.

The device comes with a standard 1-month warranty.

If you purchase extended warranty (6/12 months), it does not mean 1 month + 6/12 months.

Simply put, extending the coverage from 1 month to 6/12 months.

*The same terms apply to extending warranty under promotions (if any).

Yes, modifying software by jailbreaking or rooting your device will void the warranty as it will increase the security risks of the device.

Yes, please provide the invoice or IMEI number for us to check and process the warranty claim.

You can inquire/request our services by sending an email to us at support-th@compasia.com or contact us via Line Official: @compasia

We will:

- Repair hardware defects at no cost

- Exchange products with equivalent genuine second-hand products

Replace Plus Plan is an after-sales service for our 1-1 device swap program offered to customers who purchase our CPO devices, allowing you to swap your device for any reason. Learn more at the "Product Warranty" icon.

You can inquire/request our services by sending an email to us at support-th@compasia.com or contact us via Line Official: @compasia

- Service period of 6 months is entitled to request 1 exchange - Service period of 12 months is entitled to request 1 exchange

You can choose between a 6-month or 12-month membership plan and will need to pay the membership fee upfront when registering. If you request a replacement, there will be associated service request fees that must be paid at the time of service request, depending on the retail price of your mobile device. Payment must be made directly to CompAsia, the provider of Refle Plus services.

View program and service fees here

There are contract terms available for either 6 months or 12 months.

T1 Device (RRP) Retail price 1-5,000 baht | Service fee 480 baht

T2 Device (RRP) Retail price 5,001-10,000 baht | Service fee 1,600 baht

T3 Device (RRP) Retail price 10,001-16,000 baht | Service fee 2,800 baht

T4 Device (RRP) Retail price 16,001-24,000 baht | Service fee 4,000 baht

T5 Device (RRP) Retail price 24,001-32,000 baht | Service fee 5,200 baht

T6 Device (RRP) Retail price above 32,000 baht | Service fee 6,400 baht

You can register to purchase Replace Plus plan by buying CompAsia's CPO devices here at compasia.co.th

No hidden fees! All costs of membership registration fees and service request fees are clearly specified in the registration form/attachment of Register Plus and customer terms and conditions.

The Replace Plus plan is available to all Thai citizens aged 18 and above who purchase CPO devices from the CompAsia E-Commerce website.

Generally, warranty programs typically only cover manufacturer defects.

Replace Plus allows you to exchange your CPO device for any reason within the machine.