Switch to using another device without asking any questions.
No shipping fees required
6 or 12 months of protection for normal use or damage caused by accidents
The service request fee will be applicable once your device has been verified.
| Equipment Price | Service Fee |
|---|---|
| THB 1 - THB 5,000 | THB 480 |
| THB 5,001 - THB 10,000 | THB 1,600 |
| THB 10,001 - THB 16,000 | THB 2,800 |
| THB 16,001 - THB 24,000 | THB 4,000 |
| THB 24,001 - THB 32,000 | THB 5,200 |
| Above THB 32,000 | THB 6,400 |
What is protected
- Damage from dropping
- Color deterioration
- Damage from liquids or moisture
- Screen damage
Claim process
Email to support-th@compasia.com and request regarding the warranty (along with your order number or images/videos as evidence)
- We will prepare to collect your device for IMEI inspection and diagnosis
- Once we confirm, we will proceed to repair your device
- We will contact you via email to return the device
Replace Plus ข้อกำหนดและเงื่อนไข
Frequently Asked Questions
Everything you need to know about the extended warranty program
The Replace Plus plan is a post-sale service for the 1-to-1 device swap program offered to customers who purchase our devices, allowing you to swap devices for any reason (swaps must be for the same brand and model; upgrades are not permitted).
*There is a service request fee for each swap request.
If you would like to check the remaining warranty period, please provide us with the following information as listed below:
* Full Name (Complete Name)
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
Please send the details via email to support-th@compasia.com
There are no hidden fees. All costs for the application fee and service request fee will be clearly stated in the Replace Plus registration form/appendix and the customer terms and conditions.
Generally, warranty programs only cover defects from the manufacturer. Replace Plus allows you to change your device in your area for any reason.
Do you still have any questions?
Can't find the answer you're looking for? Please contact our friendly team.